Cancellation and refunds

What you pay

Astrobrix is a monthly subscription, in US dollars: Site $29, Operate $49, Insights $79 per month. There is no setup fee and no contract. Your plan renews each month, on the day of the month you subscribed, until you cancel. The price, the renewal and how to cancel are shown again before you pay.

How to cancel

Sign in, open Settings, then Billing and payments, and choose Manage or cancel. Cancelling takes one click on a page hosted by Stripe, our payment processor. You can also email hello@astrobrix.app and we will cancel it for you.

When you cancel you are not charged again. You keep full access until the end of the month you already paid for. Your records stay yours: you can export them at any time, and we delete them when you ask.

Refunds

We do not refund part of a month after you cancel, because you keep the service for that whole month. If you were charged by mistake, charged twice, or charged after you cancelled, email hello@astrobrix.app within 30 days of the charge and we will refund it in full to the card you paid with.

Refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.

The founding offer

The first 10 businesses to subscribe with the code FOUNDING pay 50% less for their first 6 months. After that the plan continues at the regular monthly price. You can cancel at any point, during or after the offer, in the same way.

If you bought from a business that uses Astrobrix

When you pay an invoice or buy from the website of a business that runs on Astrobrix, that business is the seller and the payment goes to its own account. Its refund policy applies, and it is the one to contact about your order. Astrobrix does not hold that money and cannot refund it.

Contact

Astrobrix, Wisconsin, USA. Email hello@astrobrix.app. A person answers, usually within two business days.